We recently bought new bath sheets – not bath towels but the larger, roomier wrap-around bath sheets – from a local retailer. Unfortunately they only had three in store, and we wanted four, so we asked if they were due in more stock any time soon. Order it yourself online, they advised, use click-and-collect, much easier/ quicker than waiting to see when/ if more stock might arrive in store…
So we bought the three towels they had in store, then went home, went online, and easily ordered the fourth towel we wanted. Two days later we received an email telling us our order was ready for collection, and we went straight back to the store to collect it – job done, perfect! Excellent customer service, no complaints, easy-peasy-lemon-squeezy, very happy bunnies all round.
A few days later we received another email telling us our click-and-collect order was ready for collection. We emailed back to say thank you very much but we had already picked up the item we had ordered. An email reply thanked us for our query. But over the last couple of weeks we’ve had several further repeat emails telling us our order was ready for collection, which we duly ignored – it was becoming irritating, a kind of bath-sheet click-and-collect groundhog day.
So now we’ve received yet another email, saying the company were sorry we were unable to collect our ordered item within the 28 day period allowed, so we will therefore be refunded the cost of the uncollected item. Seriously? Um… well… OK… if you insist! 🙂